RETURN & EXCHANGE

We at kaplanusmle.online applies the 100% attention on each order to maintain the quality of books and services. We make a commitment for providing smooth and trouble free returns process at kaplanusmle.online. that is why a 2 Days return and exchange policy is given by us to our valued clients.

If you are not pleased with the item you purchased, it can be returned within 2 days after receiving it, we consider all the clients as our valued customer and that is why your satisfaction is our priority.

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RETURN & EXCHANGE POLICY:

Please observe the following before returning your bought items to us.

Steps:
1. Please Email us through our contact form including required information such as your order number etc. including returning reason why you are willing to return of books.
2. Your email will be replied with returns instructions.
3. We will either refund or exchange as it is demanded by the customer, after the merchandize has been received and examined.

GUIDELINES

It is to be made sure that the item which is being returned must be in original condition/packing and must have all the tags and labels attached to them.

kaplanusmle.online would not be responsible for the loss of any missing item that was to be returned. Please make sure to return that item with insured courier services to avoid the item to be lost.

The return shipping charges would have to be paid by the customers unless they got something SIGNIFICANTLY NOT AS DESCRIBED.

When the item is to be returned the free delivery service shall not be offered, the customer has to bear both side shipping charges as the free shipping policy is only applicable for first time and not be applicable for return & exchange option.

REFUND OPTIONS:

The method of repayment would be the same as the method of payment used to pay for the item.

For the refunds we have following options:
1. Money to be given back (Same method used to pay, whether paypal or debit/credit card payment), USD 50.00 shall be deducted from the payment we refund.
2. Discount on the next purchase (up to 65%)

owing before returning your bought items to us.

Steps:
1. Please Email us through our contact form including required information such as your order number etc. including defective books you have received.
2. Your email will be replied with returns instructions.
3. We will either refund or exchange as it is demanded by the customer, after the merchandize has been received and examined.Note: Custom demanded books, Discounted items and items on sale are non-returnable nor refundable.
Please contact us through email if you need further information or explanation on Returns/Exchange policy.